Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Kindral ("we," "us," or "our") governing your access to and use of our website and services.

By accessing our website, engaging our services, or submitting an inquiry, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.

These Terms should be read in conjunction with our Privacy Policy and Cookie Policy, which are incorporated herein by reference.

2. Definitions

For the purposes of these Terms:

• "Services" refers to all AI integration consulting, implementation, and support services provided by Kindral, including Foundation Assessment, Supported Implementation, and Foundational Partnership.
• "Client" means the individual or organization engaging our services.
• "Agreement" means these Terms together with any service-specific contracts or statements of work.
• "Website" refers to our online presence at kiindrallek.info.
• "Deliverables" means any work products, documentation, or systems created as part of our services.

3. Eligibility

Our services are intended for business clients. By engaging our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You are authorized to bind your organization to these Terms if acting on behalf of a company
• All information you provide is accurate and complete

4. Services Description

Kindral provides AI integration services designed to help organizations build and maintain AI capabilities. Our services include:

• Foundation Assessment: Evaluation of existing infrastructure, team readiness, and organizational factors to support AI integration
• Supported Implementation: Development and integration of AI systems with attention to sustainable foundations
• Foundational Partnership: Ongoing support and strategic guidance for AI capability development

Specific deliverables, timelines, and pricing for each engagement will be outlined in separate statements of work or service agreements.

5. Engagement Process

5.1 Initial Consultation

Services typically begin with an initial consultation to understand your requirements and determine the appropriate engagement model.

5.2 Service Agreement

Following consultation, we will provide a detailed proposal outlining scope, deliverables, timeline, and pricing. Services commence upon mutual execution of a service agreement.

5.3 Changes to Scope

Material changes to project scope require written agreement from both parties and may result in adjusted timelines and pricing.

6. Fees and Payment

6.1 Pricing

Service fees are specified in individual service agreements. All fees are quoted in Singapore Dollars (SGD) unless otherwise stated.

6.2 Payment Terms

Payment terms vary by service type:

• Foundation Assessment: Typically 50% upon engagement, 50% upon delivery of assessment report
• Supported Implementation: Typically 30% upon engagement, milestone-based payments during project, 20% upon completion
• Foundational Partnership: Monthly invoicing in advance

6.3 Late Payment

Invoices are due within 30 days of issuance. Late payments may incur interest charges at the rate of 1.5% per month or the maximum allowed by law, whichever is lower.

6.4 Taxes

All fees are exclusive of applicable taxes, which will be added to invoices as required by law.

7. Client Responsibilities

To facilitate successful service delivery, clients agree to:

• Provide accurate and complete information relevant to the engagement
• Grant reasonable access to systems, personnel, and documentation as needed
• Designate appropriate personnel to serve as points of contact
• Respond to inquiries and requests in a timely manner
• Review and provide feedback on deliverables within agreed timeframes
• Maintain appropriate backups of systems and data

8. Intellectual Property

8.1 Client Materials

Clients retain all rights to materials, data, and systems they provide to us. Clients grant us a limited license to use such materials solely for the purpose of delivering services.

8.2 Deliverables

Upon full payment, clients receive ownership of custom deliverables created specifically for their engagement, subject to our retention of intellectual property rights in our methodologies, frameworks, and pre-existing materials.

8.3 Our Intellectual Property

We retain all rights to our methodologies, frameworks, tools, and general knowledge. Clients may not reverse engineer, copy, or use such materials for purposes beyond the specific engagement without written permission.

9. Confidentiality

Both parties acknowledge that they may have access to confidential information during the engagement. Each party agrees to:

• Maintain the confidentiality of all proprietary and sensitive information
• Use confidential information only for purposes related to the engagement
• Implement reasonable security measures to protect confidential information
• Return or destroy confidential information upon request or engagement completion

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

10. Warranties and Disclaimers

10.1 Service Warranty

We warrant that services will be performed with professional care and skill consistent with industry standards. If services fail to meet this standard, we will re-perform the deficient work at no additional charge.

10.2 Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY STATED ABOVE, ALL SERVICES AND DELIVERABLES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM:

• Warranties regarding specific business outcomes or results
• Warranties that AI implementations will achieve particular performance metrics
• Warranties of uninterrupted or error-free operation

10.3 Professional Advice Disclaimer

Our services provide technical and strategic guidance but do not constitute legal, financial, or regulatory advice. Clients should consult appropriate professionals for such matters.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE FEES PAID BY THE CLIENT FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM
• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION
• THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE)

Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you.

12. Indemnification

Clients agree to indemnify and hold harmless Kindral, its employees, and contractors from any claims, damages, or expenses arising from: (1) client's breach of these Terms, (2) client's violation of applicable laws, (3) client's use of deliverables in a manner not authorized by these Terms, or (4) third-party claims related to materials provided by the client.

13. Termination

13.1 Termination for Convenience

Either party may terminate an engagement with 30 days written notice. Client remains responsible for payment of all fees for work performed prior to termination.

13.2 Termination for Cause

Either party may terminate immediately upon written notice if the other party: (1) materially breaches these Terms and fails to cure within 15 days of notice, or (2) becomes insolvent or subject to bankruptcy proceedings.

13.3 Effect of Termination

Upon termination, we will deliver work completed to date, and client will pay for all services performed through the termination date. Confidentiality obligations survive termination.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of Singapore, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

14.3 Informal Resolution

Before pursuing formal dispute resolution, parties agree to attempt good faith negotiation for at least 30 days.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any service-specific agreements, constitute the entire agreement between the parties and supersede all prior communications and proposals.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force.

15.3 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

15.4 Assignment

Clients may not assign or transfer these Terms without our written consent. We may assign these Terms to a successor entity in connection with a merger or sale of assets.

15.5 Force Majeure

Neither party shall be liable for delays or failures due to causes beyond their reasonable control, including natural disasters, war, pandemics, or governmental actions.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Material changes will be communicated to active clients.

Continued use of our services after changes constitutes acceptance of the modified Terms.

17. Contact Information

For questions or concerns regarding these Terms, please contact us: